A claim must be submitted on the same day of making the original reservation through Red Lion branded Web sites. An original reservation refers to the initial reservation made through Red Lion branded Web sites and does not include modified or cancelled reservations.

A “We Promise or We Pay” claims processing form is available on Red Lion branded Web sites. This claim form may only be submitted electronically.

Red Lion Customer Care Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.

An individual from the same household is limited to receiving up to four (“4”) validated “We Promise or We Pay” Rate Guarantee claims during a consecutive 12-month time period, based on when the claim was submitted. “Same Household” is defined as an individual either with the same surname, the same physical address, or the same credit card attached to the Original Reservation.

Within 24 hours of validating the “We Promise or We Pay” claim, the Red Lion Customer Care Associate will send an email communication that includes a file tracking number for the claim and the protocol for receiving the $100 Gift Certificate.

The $100 Gift Certificate will be mailed within 10-days from your check-out date of the Original Reservation and expire 6-months from that check-out date. The $100 Gift Certificate can only be redeemed against your total hotel folio at check-out in any subsequent stay to the original reservation, so long as it is within 6-months from the check-out date of the original reservation. If you consume less than $100 of goods and services, you are not entitled to a cash refund or a credit balance re-issuance.

In the event of an approved “We Promise or We Pay” claim, the 1-night, non-refundable deposit, associated with your original reservation, will be refunded to your credit card at check-out of your original reservation.

In the event of multiple bookings, where each reservation at the “We Promise or We Pay” rate has either the same name or credit card number, are for the same hotel and for the same dates, Red Lion will provide the compensation associated with the “We Promise or We Pay” Rate Guarantee for up to 2 reservations.

If you cancel your reservation after confirmation of an approved “We Promise or We Pay” claim, you forfeit all benefits associated with such a validated claim, including but not limited to the complimentary room nights, $100 Gift Certificate, and the credit re-issuance of the 1-night, non-refundable deposit booking requirement.

Employees and agents of Red Lion Hotels Corporation and the immediate family members and persons living in the same household as such individuals, are not eligible to participate in the “We Promise or We Pay” Rate Guarantee.

The “We Promise or We Pay” Rate Guarantee cannot be combined with other offers or promotions, and is void where prohibited by law. Red Lion Hotels Corporation reserves the right to amend, revise, supplement, suspend or discontinue the “We Promise or We Pay” Rate Guarantee at anytime in its sole discretion and without prior notice.